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Telephone Skills Training Courses
Telephone Skills Training Courses provide guidelines and best practices to use the telephone properly and professionally, in order to represent your company and satisfy the needs and different communication styles of customers.
Cash Collection by Phone Course
This course will teach effective use of the telephone when communicating with customers for payment of accounts. You will learn techniques to get paid sooner, maximise cash-flow, and increase profits.
- Master techniques for effective cash collection over the phone, enhancing cash flow and increasing profitability.
- Develop communication skills and strategies to influence customers to pay, negotiate effectively, and overcome reasons for non-payment.
- Close calls successfully by reaching agreements, following up effectively, and improving future payments through customer education.
Telephone Courtesy and Customer Service Course
Mastering proper phone etiquette is crucial to providing quality customer service. Learn effective telephone techniques to represent your company and meet your customers' needs.
- Recognise the importance of proper telephone techniques in representing the company and satisfying customer needs for quality customer service.
- Master basic and professional telephone skills, including handling, answering, voice inflection, effective listening, managing messages, asking questions, negotiating, delivering bad news, and understanding various customer behaviour styles.
- Understand customer needs, interpret behaviour, maintain a positive attitude, and develop a personal action plan for improved telephone courtesy and customer service.
What are Telephone Skills?
Telephone skills, also known as phone etiquette or telephone etiquette, refer to the set of behaviours and techniques used when communicating with others over the phone. Effective telephone skills are essential in various professional settings, such as customer service, sales, business communication, and everyday interactions.
The fear of using the wrong words, tone, or phrasing can hinder professional calls. This course teaches you how to deliver excellent customer service on every call, from hello to goodbye. We cover tone of voice, pitch, active listening, and presenting yourself in a positive, professional manner.
Making professional and effective phone calls can be challenging due to the pressure of presenting yourself well and conveying your message clearly. This course focuses on overcoming fears that may prevent you from making excellent calls. Confidence can be taught and developed, and we will work with you to ensure you are in control whenever you pick up the phone, not your nerves.
Study Telephone Skills courses with Infero Training
Our comprehensive courses aim to build your confidence, enhance your telephone skills, and improve your overall customer service delivery, ensuring that every call you make is professional and effective.
Telephone Skills That Satisfy Customers: Overcome fears that hinder excellent call-making. Develop confidence and control to present yourself professionally and effectively on calls.
Whilst customer service is covered, if you would like a course more geared towards this, we recommend Telephone Courtesy and Customer Service.
Some topics covered on the course are: Overcome fear, Build confidence, Keep a positive attitude, Answer the telephone brilliantly.
Telephone Courtesy and Customer Service: Learn to deliver excellent customer service through perfect calls. Enhance tone, pitch, and active listening skills to portray a positive, professional image.
Whilst we do cover confidence using the phone on this course, if you are looking for something more specifically in this area then we recommend Telephone Skills That Satisfy Customers.
Some topics covered on the course are: learn professional telephone skills, improve basic telephone skills to professional, understand various behaviour of customers, learn to interpret their needs.
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700+ clients choose to train with Infero
Top Telephone Skills FAQs
- Start: 9:00am
- Break: 11:00am
- Lunch: 1:00pm
- Break: 3:00pm
- Finish: 5:00pm