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Negotiation & Conflict Management Training Courses
Conflict management involves efficiently addressing and resolving conflicts in professional and personal settings. Learn how to identify different types of conflicts and handling techniques.
Handling Difficult People and Situations Course
Working effectively with customers and suppliers is crucial and requires strong interpersonal skills. Learn how to find common ground, manage emotions, and chart a productive path forward.
- Identify and understand difficult personalities and situations, including their impact and how personal beliefs and values contribute to conflicts.
- Learn strategies for effectively managing and resolving conflicts with difficult people through active listening, exploration, solution delivery, and appreciation.
- Develop plans and communication techniques to navigate challenging interactions, find common ground, and foster productive relationships.
Managing Conflict Course
As a leader, it is crucial to effectively manage conflicts in order to increase success. Learn the necessary skills to manage workplace conflicts and reduce their presence.
- Understand the impact of conflict in the workplace and develop a healthy attitude towards conflict.
- Analyse conflicts by assessing situations and identifying their sources.
- Learn effective communication techniques and conflict resolution strategies to manage and resolve conflicts proactively.
Negotiating Skills Course
Negotiation is a practice of fulfilling our needs while preserving relationships. Learn negotiation principles, strategies, and new collaboration and cooperation concepts.
- Learn to prepare effectively for business negotiations by establishing a successful mindset, researching the other party, and setting clear objectives.
- Acquire skills to initiate negotiations, establish ground rules, and effectively communicate throughout the negotiation process.
- Develop strategies for negotiating, handling impasses, evaluating negotiation success, and navigating unique negotiation circumstances such as cross-cultural or cross-generational interactions.
What is Negotiation & Conflict Management?
We all negotiate every day—at work, at home, and in our relationships with friends. Negotiation is key to achieving our goals.
Our Negotiation Training course explores fundamental principles and strategies of effective negotiation. Whether you’re a sales professional or looking to assert yourself in the workplace, this course will teach you how to build relationships, take control and gain essential skills to confidently navigate any negotiation and get what you want.
Study Negotiation & Conflict Management courses with Infero Training
Discover our range of Negotiation courses tailored to meet your needs. Customised, bespoke courses can also be developed to align with your specific requirements and specifications.
Negotiating Skills: Explore negotiation principles and strategies applicable in both business and personal settings. Gain insight into the complete negotiation cycle, from preparation to follow-through, covering unique business scenarios such as cross-cultural and cross-generational negotiations, as well as negotiations with supervisors and subordinates.
In the Managing Conflict course, you will gain a deep understanding of conflict sources and how to manage them effectively.
Our Handling Difficult People and Situations course focuses on developing strong interpersonal skills. Discover how to identify and understand difficult personalities and situations, manage emotions, and find common ground.
Testimonials
Henry Sherwood Self-Employed
Our Clients
700+ clients choose to train with Infero
Top Negotiation & Conflict Management FAQs
- Start: 9:00am
- Break: 11:00am
- Lunch: 1:00pm
- Break: 3:00pm
- Finish: 5:00pm