Customer Service & Sales Training Courses

Understanding and meeting customer needs is key to success. Learn how to identify and meet your client's needs to increase sales, drive growth and contribute to the success of your organisation.

• Understand the importance of meeting both external and internal customer needs for organisational success.
• Cultivate a positive attitude and effective communication skills to win over customers and deliver outstanding service.
• Identify, understand, and provide for customer needs through attentive service, effective communication, handling complaints, and soliciting feedback to ensure customer satisfaction and loyalty.

In this course, you’ll learn how to create a successful sales team, promote sales performance, manage territories, forecast sales revenue, and motivate teams.

• Master sales management skills, including creating effective sales teams, promoting performance through training and evaluations, managing territories strategically, forecasting sales revenue, and motivating teams through compensation and other tactics.
• Learn to select sales professionals, build relationships and trust within teams, conduct effective training and performance evaluations, set goals during sales meetings, and develop sales forecasts.
• Gain insight into territory strategy and reviews, sales compensation plans, increasing motivation levels, and improving sales performance through follow-up on substandard performance.

Negotiation is a practice of fulfilling our needs while preserving relationships. Learn negotiation principles, strategies, and new collaboration and cooperation concepts.

• Gain the skills to effectively prepare for, recognise tactics in, and negotiate agreements.
• Learn the negotiation process, analyse customers, determine offer elements, identify and counter buyer tactics, and develop negotiation strategies.
• Develop offers, present them, and effectively close negotiations to achieve successful agreements.

Learn sales basics, including process, terminology, and traits to establish credibility and professionalism and discover, connect, and troubleshoot for clients.

• Gain a foundational understanding of sales skills, including the sales process, elements, and terminology.
• Develop professionalism and credibility with clients by expanding positive characteristics and managing oneself effectively.
• Learn to find, connect with, and solve problems for clients, anticipate and respond to objections, and create effective sales presentations.

Learn advanced sales skills, including building relationships with clients, sales strategies, market analysis, client research, developing strategies, and closing sales.

• Master advanced sales skills by building relationships, identifying and satisfying client needs, and developing winning strategies and solutions.
• Utilise sales strategies, analyse market dynamics and competitors, and conduct thorough client research to inform your approach.
• Effectively close sales by demonstrating product/service benefits, confirming client commitment, and following up to ensure client satisfaction.

Mastering proper phone etiquette is crucial to providing quality customer service. Learn effective telephone techniques to represent your company and meet your customers' needs.

• Recognise the importance of proper telephone techniques in representing the company and satisfying customer needs for quality customer service.
• Master basic and professional telephone skills, including handling, answering, voice inflection, effective listening, managing messages, asking questions, negotiating, delivering bad news, and understanding various customer behaviour styles.
• Understand customer needs, interpret behaviour, maintain a positive attitude, and develop a personal action plan for improved telephone courtesy and customer service.