- All Courses
- Professional Development
- Communication
Communication Training Courses
Good communication skills involve clear expression of ideas and thoughts, active listening, and appropriate response. It includes verbal, written, nonverbal, and visual communication.
Communication Skills for Leaders Course
This leadership course teaches effective communication and interpersonal skills, including how to convey believability and practice behaviors of effective leaders.
- Understand the importance of interpersonal skills in leadership and convey believability through consistent verbal, vocal, and visual communication.
- Develop connection, energy, credibility, and interaction through techniques such as eye communication, posture, gestures, facial expressions, vocal variety, dress, language, listener involvement, humour, and authenticity.
- Practice nine behavioural skills of interpersonal communication and adapt habits to improve interpersonal effectiveness, applicable for current or aspiring leaders.
Cross-Cultural Business Communication Course
This course teaches cross-cultural business communication basics, including identifying barriers, using interpreters, organising meetings, and building relationships and teams.
- Gain proficiency in cross-cultural business communication, understanding how cultural disparities impact speech, nonverbal cues, and written interactions.
- Learn to navigate cross-cultural barriers, utilise interpreters, and effectively participate in meetings, negotiations, and problem-solving scenarios across different cultures.
- Develop skills for building relationships and teams across cultural divides, addressing communication challenges with co-workers, and writing effectively in cross-cultural contexts.
Effective Business Writing Course
Effective writing skills are crucial in today's business environment. Learn to create engaging presentations, actionable emails, and persuasive memos effortlessly.
- Master spelling, punctuation, and usage basics, including tips for better spelling and punctuation pointers.
- Enhance writing style by eliminating redundancies, forming parallel construction, avoiding clichés, while strengthening memo and email writing skills.
- Learn to adapt writing for various business scenarios, including conveying bad news tactfully, writing persuasively, and understanding different communication styles to effectively connect with the audience.
Face-To-Face Communication Course
Face-to-face interaction still remains crucial in the workplace, especially for sensitive issues. Explore the power of personal interaction and how to improve communication skills.
- Understand the enduring significance of face-to-face communication in the digital age, particularly in sensitive workplace situations, and how to leverage it effectively.
- Enhance in-person communication skills by mastering nonverbal cues, choosing words carefully, active listening, and adapting communication across cultural differences.
- Develop a comprehensive approach to face-to-face communication, encompassing recognising its impact, practicing nonverbals, selecting words thoughtfully, active listening techniques, and adapting to diverse cultural contexts.
Interpersonal Communication for Business Professional Course
Learn advanced interpersonal skills: identify communication styles, provide feedback, present ideas to supervisors, handle complaints and navigating organisational culture.
- Master effective interpersonal communication skills vital for workplace success, including interacting productively with peers, supervisors, and external individuals, navigating conflict and change, and building positive relationships.
- Learn to adapt communication styles, understand nonverbal cues, analyse organisational culture, ensure effective communication flow, engage in productive meetings, and lead teams.
- Develop proficiency in communicating with diverse stakeholders, such as customers and vendors, and addressing important topics with supervisors, while effectively managing conflict and facilitating communication during periods of change.
The Business of Listening Course
Effective listening is essential for communication, engagement, and success. Learn how listening skills can improve understanding, relationships, teaching, and management.
- Recognise the importance of effective listening in personal and organisational contexts, with 50 reasons outlined to become a better listener.
- Learn the four key elements of good listening: hearing, interpreting, evaluating, and responding to messages, along with identifying individual listening styles and attitudes.
- Apply practical tips for improving listening skills, including taking notes, avoiding distractions, controlling emotions, and fostering rapport with speakers.
Writing Effective E-Mails Course
Email is a prevalent and efficient tool for businesses today. Avoid workplace disasters triggered by poorly written emails by learning to craft clear and secure messages.
- Understand the importance of secure, clear, and error-free email communication in today’s business landscape, avoiding potential workplace disasters and legal issues.
- Learn effective email composition strategies, including addressing, subject lines, salutations, organising messages, simplicity, power writing, and eliminating mechanical errors.
- Develop proper cyber manners, including setting the right tone, avoiding conversational pitfalls, adhering to netiquette guidelines, managing email overload, and devising organisational email policies.
What is Communication?
Communication is the process of exchanging information, ideas, thoughts, feelings, and messages between individuals or groups. This exchange can occur through various mediums and modes, including spoken words, written text, nonverbal cues, and digital platforms. Effective communication is essential for understanding, collaboration, and relationship-building in both personal and professional contexts.
Study Communication courses with Infero Training
We offer a variety of Communication Skills Training Courses tailored to your needs, with the option to create a customised, bespoke course if necessary.
Interpersonal Communication: Advanced. This course delves into identifying various communication styles, both verbal and nonverbal communication, making first impressions, building rapport and positive relationships, paraphrasing, delivering constructive feedback, understanding different supervisor types, navigating various workplace communication scenarios, handling customer complaints and vendor contracts, and adapting to organisational culture.
Communication Skills for Leaders. Designed for those aspiring to leadership roles, this course focuses on establishing and managing leadership positions in the workplace. Topics include the importance of interpersonal skills in leadership, maintaining consistency for credibility, practicing nine key interpersonal communication behaviours, and fostering habits for improved effectiveness.
Organisational Communication. Participants will learn effective communication strategies, employee motivation techniques, methods for overcoming communication barriers, leadership development, understanding organisational communication flow, leveraging technology for communication, addressing innovation and change, navigating environmental contexts, managing power dynamics, and handling change, stress, conflict, and empowerment.
Face-To-Face Communication. This course emphasises the importance of in-person communication skills for resolving conflicts and addressing sensitive issues in the workplace, enhancing participants’ abilities to excel in interpersonal communication.
Cross-Cultural Business Communication. Participants will explore identifying and overcoming cross-cultural communication barriers, working with interpreters and translators, organising and participating in cross-cultural meetings, negotiation and problem-solving in cross-cultural contexts, and fostering relationships and teams across cultures.
Testimonials
Top Communication FAQs
- Start: 9:00am
- Break: 11:00am
- Lunch: 1:00pm
- Break: 3:00pm
- Finish: 5:00pm