Professional Development

I run a small business that relies on excellent customer service. I felt that our telephone communication with customers was lacking professionalism as many of my staff had little phone experience. I have had glowing reviews of the training day. I have noticed a marked improvement in both answering and handling of calls. Thoroughly recommended  

Mark Ward

The sales training with Infero went way above my expectations. Having recently changed career, I needed a more solid understanding of rapport building, objection handling and closing sales. The course gave me this and much more. The training was delivered in a professional but enjoyable way. Much recommended.

Mick O’Leary Self-Employed

I am self-employed and my primary reason for taking the course was to put myself in a better position when negotiating contracts. I was very impressed with the trainer’s knowledge and approach. The day was far more fun and enjoyable than I had expected and I learned things that I can put into practice immediately.

Henry Sherwood Self-Employed

I sent four of my call centre staff on the communication course because I wanted to expand their role within the company. They had very little contact with non-call centre staff prior to attending the course and I wanted them to feel comfortable communicating with more senior staff whilst also, improving interactions with customers over the phone. Booking the course was very easy, the staff were helpful. The training day was a huge success from our point of view. The delegates had been a little reluctant to go on the course initially as they were unsure they would learn anything. After they commented that they were pleasantly surprised and loved the trainer’s enthusiasm and expertise. Much recommended.

Colin Rashford

I sent myself and 10 of my staff onto the Infero Training Customer Service course (an even mix between shop floor and backroom staff selling Kitchen Interiors). We are a small business so it is essential that our service is of the highest quality every time. The day was very fun and interactive but I could see that my staff were learning a lot also (as was I). We covered topics I hadn’t thought of before and it opened my eyes as to how we could better engage our customers. Since training I have seen a marked improvement from our staff, both those that greet the public face-to-face but also in our phone calls and e-mails. Customers are definitely more receptive and was have even seen an increase in sales! I would recommend Infero Training’s Customer Service course to anyone looking to take their staff from good to great.

Mark Woan

I attended the “Effective Presentation” course in Manchester as preparation for my workplaces annual conference. It was my first time presenting to so many people (over 100) and naturally I was terrified! I’d given presentations to smaller groups (under 10) and had always been struck with anxiety before speaking. I am confident in almost all areas of life but public speaking is an area I have always felt very nervous about. The course not only helped me to deliver the presentation with clarity and coherence (something my previous presentations had been severely lacking) but taught me to feel confident and in control whilst delivering. The trainer was extremely helpful and could tell that I wasn’t particularly confident in speaking in front of the group at first. He worked with me throughout the day and by the end I felt much more in control and natural. The trainer also gave me some specific advice with regards to presenting in front of larger crowds. The day came round and I would be lying if I said there weren’t nerves but I took to the stage. Remembering everything the trainer had taught me the presentation began and I…… actually enjoyed it! I got a huge round of applause at the end and I lost count of how many people congratulated me for it. I really can’t recommend this course enough. Brilliant!

Karen Sharpe

I attended the time management 2 day course at Infero Training as I have just taken over a different department at work. This is stressful at the best of times but I was struggling to stay on top of things. The main thing I wanted to achieve was to allocate my energy more effectively and create a more efficient department. I was amazed at the depth this course goes into. I must admit I hadn’t truly analysed why time was being misspent before I just knew that it was. By the end of this course I had a much more thorough understanding of my own working habits and how to change them. The trainer was brilliant and made the course fun and engaging. I am implementing what I learned on the course at work and have just created an action plan! Brilliant and well worth the money.

Jeremy Gossard