Professional Development

Our courses teach you the essential business skills needed for career success. You’ll master time management, communication, emotional intelligence, productivity, creativity, and presentation skills.

Communication Skills for Leaders Course – Virtual

On-Site prices starting from £109 pp - Great for Large Teams

£149 pp for group of 5 - Great for Small Teams (40%)

Buy 1, 2nd colleague comes half price

Professional Development Courses

Change Management

Change Management

Whether you're an employee or an employer, discover how organisations can prepare for change, understand human reactions to it and how to deal with them, and explore team involvement and visionary leadership.

View all Change Management courses
Communication

Communication

Good communication skills involve clear expression of ideas and thoughts, active listening, and appropriate response. It includes verbal, written, nonverbal, and visual communication.

View all Communication courses
Creative & Critical Thinking

Creative & Critical Thinking

Analytical and creative thinking are essential for problem-solving, productivity and overcoming challenges. This course covers both thinking styles that foster the development of knowledge and skills.

View all Creative & Critical Thinking courses
Customer Service & Sales

Customer Service & Sales

Excellent customer service is crucial for business growth. Our courses teach the skills to exceed customer expectations, build satisfaction, overcome barriers, and solve problems effectively.

View all Customer Service & Sales courses
Emotional Intelligence

Emotional Intelligence

Become emotionally smart, waste less time on personality conflicts, stay in control under stress and achieve greater satisfaction at work and at home with these courses.

View all Emotional Intelligence courses
Finance Essentials

Finance Essentials

To communicate business and finance info effectively, you need basic accounting knowledge. Our courses cover essentials like accounting equations, debits/credits, and cash/accrual-based systems.

View all Finance Essentials courses
Leadership & Management

Leadership & Management

Our leadership and management training courses develop effective strategies for transforming managers into people-centric leaders who promote a culture of responsibility and self-belief.

View all Leadership & Management courses
Motivation

Motivation

These courses will assist you in understanding and implementing strategies that will help to motivate your workforce.

View all Motivation courses
Negotiation & Conflict Management

Negotiation & Conflict Management

Conflict management involves efficiently addressing and resolving conflicts in professional and personal settings. Learn how to identify different types of conflicts and handling techniques.

View all Negotiation & Conflict Management courses
Personal Productivity

Personal Productivity

Learn strategies for effective time and workspace organisation, prioritising work based on urgency and importance, and efficient data organisation to support decision making.

View all Personal Productivity courses
Presentation

Presentation

In these courses, you learn how to determine realistic presentation objectives, analyse audiences, use supporting materials effectively, organize a presentation clearly, and successfully incorporate visual aids.

View all Presentation courses
Stress Management

Stress Management

Our courses will help you understand stress and how it can affect your emotional health, examine strategies for coping, employ meditation techniques, make personal contacts positive and meaningful, and attain/maintain emotional maturity.

View all Stress Management courses
Telephone Skills

Telephone Skills

Telephone Skills Training Courses provide guidelines and best practices to use the telephone properly and professionally, in order to represent your company and satisfy the needs and different communication styles of customers.

View all Telephone Skills courses
Time Management

Time Management

Apply time management principles and techniques involving;  daily plans, addressing time wasters, mastering negotiation and delegation to ensure better time management in the future.

View all Time Management courses

Our Clients

700+ clients choose to train with Infero

Age Well East
Amco Giffen
ATG
Backup North West
BellRock
BVSC
Capital On Tap
The Coal Authority
Derbyshire County Council
Dyson
McCain
Midland Heart
Ministry of Defense
NEXT
Next Geo
NSK
Prism Medical
Chartered Institution of Railway Operators
South Thames College Group
Wella
Siemens
Nottingham City Council
Monsal
East Midlands Development Agency
BT
NHS

Testimonials

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I run a small business that relies on excellent customer service. I felt that our telephone communication with customers was lacking professionalism as many of my staff had little phone experience. I have had glowing reviews of the training day. I have noticed a marked improvement in both answering and handling of calls. Thoroughly recommended  

Mark Ward

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The sales training with Infero went way above my expectations. Having recently changed career, I needed a more solid understanding of rapport building, objection handling and closing sales. The course gave me this and much more. The training was delivered in a professional but enjoyable way. Much recommended.

Mick O’Leary Self-Employed

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I am self-employed and my primary reason for taking the course was to put myself in a better position when negotiating contracts. I was very impressed with the trainer’s knowledge and approach. The day was far more fun and enjoyable than I had expected and I learned things that I can put into practice immediately.

Henry Sherwood Self-Employed

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I sent four of my call centre staff on the communication course because I wanted to expand their role within the company. They had very little contact with non-call centre staff prior to attending the course and I wanted them to feel comfortable communicating with more senior staff whilst also, improving interactions with customers over the phone. Booking the course was very easy, the staff were helpful. The training day was a huge success from our point of view. The delegates had been a little reluctant to go on the course initially as they were unsure they would learn anything. After they commented that they were pleasantly surprised and loved the trainer’s enthusiasm and expertise. Much recommended.

Colin Rashford

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I sent myself and 10 of my staff onto the Infero Training Customer Service course (an even mix between shop floor and backroom staff selling Kitchen Interiors). We are a small business so it is essential that our service is of the highest quality every time. The day was very fun and interactive but I could see that my staff were learning a lot also (as was I). We covered topics I hadn’t thought of before and it opened my eyes as to how we could better engage our customers. Since training I have seen a marked improvement from our staff, both those that greet the public face-to-face but also in our phone calls and e-mails. Customers are definitely more receptive and was have even seen an increase in sales! I would recommend Infero Training’s Customer Service course to anyone looking to take their staff from good to great.

Mark Woan

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I attended the “Effective Presentation” course in Manchester as preparation for my workplaces annual conference. It was my first time presenting to so many people (over 100) and naturally I was terrified! I’d given presentations to smaller groups (under 10) and had always been struck with anxiety before speaking. I am confident in almost all areas of life but public speaking is an area I have always felt very nervous about. The course not only helped me to deliver the presentation with clarity and coherence (something my previous presentations had been severely lacking) but taught me to feel confident and in control whilst delivering. The trainer was extremely helpful and could tell that I wasn’t particularly confident in speaking in front of the group at first. He worked with me throughout the day and by the end I felt much more in control and natural. The trainer also gave me some specific advice with regards to presenting in front of larger crowds. The day came round and I would be lying if I said there weren’t nerves but I took to the stage. Remembering everything the trainer had taught me the presentation began and I…… actually enjoyed it! I got a huge round of applause at the end and I lost count of how many people congratulated me for it. I really can’t recommend this course enough. Brilliant!

Karen Sharpe

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I attended the time management 2 day course at Infero Training as I have just taken over a different department at work. This is stressful at the best of times but I was struggling to stay on top of things. The main thing I wanted to achieve was to allocate my energy more effectively and create a more efficient department. I was amazed at the depth this course goes into. I must admit I hadn’t truly analysed why time was being misspent before I just knew that it was. By the end of this course I had a much more thorough understanding of my own working habits and how to change them. The trainer was brilliant and made the course fun and engaging. I am implementing what I learned on the course at work and have just created an action plan! Brilliant and well worth the money.

Jeremy Gossard

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