Writing Effective E-Mails Course – Virtual

I run a small business that relies on excellent customer service. I felt that our telephone communication with customers was lacking professionalism as many of my staff had little phone experience. I have had glowing reviews of the training day. I have noticed a marked improvement in both answering and handling of calls. Thoroughly recommended  

Mark Ward

I sent four of my call centre staff on the communication course because I wanted to expand their role within the company. They had very little contact with non-call centre staff prior to attending the course and I wanted them to feel comfortable communicating with more senior staff whilst also, improving interactions with customers over the phone. Booking the course was very easy, the staff were helpful. The training day was a huge success from our point of view. The delegates had been a little reluctant to go on the course initially as they were unsure they would learn anything. After they commented that they were pleasantly surprised and loved the trainer’s enthusiasm and expertise. Much recommended.

Colin Rashford