Telephone Courtesy and Customer Service Course – Classroom

I run a small business that relies on excellent customer service. I felt that our telephone communication with customers was lacking professionalism as many of my staff had little phone experience. I have had glowing reviews of the training day. I have noticed a marked improvement in both answering and handling of calls. Thoroughly recommended  

Mark Ward

The sales training with Infero went way above my expectations. Having recently changed career, I needed a more solid understanding of rapport building, objection handling and closing sales. The course gave me this and much more. The training was delivered in a professional but enjoyable way. Much recommended.

Mick O’Leary Self-Employed

I sent myself and 10 of my staff onto the Infero Training Customer Service course (an even mix between shop floor and backroom staff selling Kitchen Interiors). We are a small business so it is essential that our service is of the highest quality every time. The day was very fun and interactive but I could see that my staff were learning a lot also (as was I). We covered topics I hadn’t thought of before and it opened my eyes as to how we could better engage our customers. Since training I have seen a marked improvement from our staff, both those that greet the public face-to-face but also in our phone calls and e-mails. Customers are definitely more receptive and was have even seen an increase in sales! I would recommend Infero Training’s Customer Service course to anyone looking to take their staff from good to great.

Mark Woan